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Customer self-service

The “can I move my Thursday?” calls stop. Customers reschedule themselves, inside rules you set.

Hand over the small stuff

Every reschedule call interrupts a paying appointment. And when nobody picks up, that customer might just not show. With Flitz, customers view, move or cancel bookings themselves, but only within your cancellation windows and only into slots that actually exist. Your policies hold. Your front desk breathes.

How it works

  • Customers see their upcoming and past appointments
  • Rescheduling respects your cancellation windows
  • Online cancellation with your policies enforced
  • One account for their bookings across every business on Flitz
Flitz customer account showing upcoming classes, account credit, loyalty points and a cancel option
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