Support & FAQ

Flitz is an all-in-one platform for service businesses — salons, spas, studios, clinics and similar. It covers online booking, payments, customer management, marketing, rostering, e-commerce and more in one subscription, built for New Zealand and Australia.

Yes. Every new workspace gets a 30-day free trial with full access to all features. No credit card required to sign up.

$50 NZD per month + GST, including your first user. Each additional bookable user is +$20 NZD per month + GST. See pricing for details.

Every feature is included in your subscription — no tiers, no add-on stacks. You only pay more as your team grows. Browse the full list on our features page.

A bookable user is a staff member who appears on your calendar and can be booked by customers — for example, a stylist, therapist or instructor. Admin-only accounts that don't take bookings are not charged as bookable users.

Yes. We help you migrate from other booking platforms wherever your data can be exported. We transfer customers, services and history where possible and keep downtime to a minimum. Contact us at support@flitz.cloud when you're ready to switch.

Yes. Flitz supports both New Zealand and Australia — local currency (New Zealand dollars (NZD)), GST-ready invoicing, and support in your timezone. Use the region toggle in the header to see pricing in your currency.

Flitz includes integrated payments and point-of-sale — take card payments in person or online, issue invoices, and connect to accounting tools like Xero. See payments & POS for more detail.

Yes. Flitz is built with enterprise-grade security practices — encrypted connections, role-based access, and data hosted in secure cloud infrastructure. Read our Privacy Policy and security feature page for more.

Email support@flitz.cloud and we'll get back to you during business hours in your timezone. If you're already using Flitz, you can also reach us from your workspace settings.